Refund Policy

• 14 days, any reason. Ask within 14 days of paying and you get your money back.
• You do not have to justify the request.
• One email is enough — there is no form to fill in.
• Cancelling and refunding are different things, and you can do either.

Subscriptions bought on this website are sold by Paddle, which acts as the merchant of record. Paddle takes the payment, issues the invoice, handles sales tax and VAT, and moves the money back when a refund is due. That is why your bank statement shows Paddle rather than Ammouri Labs.

You can still ask us directly. We authorise the refund and Paddle carries it out — you do not need to contact them yourself.

You may request a full refund within 14 days of the payment, whether that was your first payment or a renewal. We do not ask why, and we do not measure how much you used the app before deciding.

If you are in the European Economic Area or the United Kingdom, this sits on top of your statutory right to withdraw from a distance contract within 14 days. Nothing here reduces a right the law gives you.

Email contact@ammouri-labs.com from the address you used to buy, or tell us which address you used. A sentence is plenty.

We aim to answer within two business days. Once approved, the money goes back to the original payment method — how quickly it lands is up to your bank or card issuer, and is usually five to ten business days.

Cancelling stops the next payment. You keep access until the end of the period you have already paid for, and you are not charged again.

A refund returns money you have already paid, and access ends when it is issued.

You can cancel at any time, from the link in your purchase receipt or by emailing us. Cancelling late in a period does not by itself entitle you to money back for that period — but if you are inside the 14-day window, ask anyway and you will get it.

Outside the window we are not obliged to refund, but we would rather fix a problem than keep money from someone who is unhappy. If the app was broken, charged you twice, billed you after you cancelled, or simply never worked on your device, write to us and say so. Those are refunded regardless of the date.

If you subscribed through the App Store or Google Play rather than on this website, that store took the payment and only it can refund you. We have no way to reverse the transaction on your behalf.

Apple: request a refund at reportaproblem.apple.com. Google: use the order history in Google Play. If the store turns you down and you believe it was our fault, tell us and we will see what we can do.

If something looks wrong on your statement, please email us before disputing it with your bank. A chargeback costs us a fee and locks the payment for weeks, and almost every case turns out to be something we could have solved the same day. We would rather refund you quickly.

We may update this policy. The version that applies to your purchase is the one published on the day you paid, and we will revise the “last updated” date above whenever it changes.